About Us
Get closer to your customers—by understanding how they experience you.
Xylo gives you real-time insight into your most valuable client relationships—without surveys, forms, or guesswork. We use behavioral psychology and secure AI to interpret the human signals already present in everyday communication.
Whether it’s email, meetings, or follow-ups, Xylo helps you see how your customers are feeling, where trust is growing (or eroding), and which relationships need attention—before it’s too late.
Our approach is rooted in a simple belief:
The best client experience isn’t something you measure after the fact—it’s something you shape in the moment.
Why it works
Xylo uses behavioral psychology, sentiment analysis, and communication pattern recognition to provide relationship context at scale. It’s like having a psychologist quietly scanning your client comms, flagging risks, and surfacing cues you’d otherwise miss.
No nudges. No scripts. No data storage.
Just smarter visibility, built into the tools your teams already use.
Our Story
Customer relationships are built—and broken—in the moments we often overlook.
We started Xylo with a simple but powerful idea: the way someone communicates tells you almost everything about how they feel. That insight helped us transform internal relationships inside companies. Now, we’re bringing it to the front lines—with a focus on the people who matter most: your clients.
Xylo helps customer-facing teams build trust, prevent churn, and grow accounts—by understanding the tone, emotion, and psychology behind everyday conversations. No surveys. No friction. Just real-time insight into your most valuable relationships.
Our Values
Real > Reported
We believe what people say and do in real conversations is more revealing than what they check in a box.
Human-Centered, Always.
We don’t force scripts or nudges. We enhance the intuition and emotional intelligence your team already has.
Private by Design
We never store message content or use it to train LLMs. Our insights are transient, secure, and grounded in respect.
Useful in the Moment
Surveys and dashboards tell you what’s already broken. Xylo tells you what’s changing—so you can act now.
Our Approach
Xylo combines behavioral psychology, secure AI, and stylometric analysis to model how customers are really experiencing your brand—down to the individual relationship.
We surface insights like:
Which accounts are healthy, and which are drifting
Which clients are feeling neglected or misunderstood
Where tone, intent, or trust are misaligned
No setup required. No behavior change needed.
We integrate where your team already works—and make emotional intelligence scalable.